Account suspended again

  • Bob Jackson
    Asked on January 9, 2021 at 6:25 PM

    My account was suspended this morning. Got the message (see below) from JohnRex and went back into work on my form. I worked for a while and then tried to open a clone of my form and my forms got disabled. I deleted the clone copy as it seems to be the issue.

    Can you re-activate my account??

    See farther below for the problem I'm trying to resolve.

    1610234390 5ffa3a169be49  Screenshot 10


    I'm having a problem with the "Reply To" email not working.

    I set the reply to email as "ofbdonations@gmail.com" but it doesn't work on the autoresponder email??

    1610234599 5ffa3ae7e65cf  Screenshot 21

  • Jovanne JotForm Support
    Replied on January 9, 2021 at 10:35 PM

    Hi Bob, thank you for contacting JotForm support.

    As per checking, it seems that your account is now currently active.

    Your other concern will be addressed on this support ticket https://www.jotform.com/answers/2812353 shortly to avoid confusion.

    Let us know if you have further questions about your account suspension.