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    I am getting an HTTP 403 error message

    Asked by Gideon51 on May 30, 2011 at 05:14 PM

    All of the forms submitted on or prior to 05/21 are generating an "HTTP 403 Forbidden" error message.  What could be causing this?

    Page URL:

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    JotForm Support

    Answered by NeilVicente on May 30, 2011 at 05:40 PM


    This was a known issue but was already resolved. However, upon checking your form submissions' upload links, I have confirmed that the issue still exists. With that in mind, I have submitted a report ticket to bring this to our developers' attention.

    We will have you updated of any progress via this thread so please stay tuned. Thank you for your patience.


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    JotForm Founder

    Answered by aytekin on May 31, 2011 at 02:19 AM

    Can you send us the URL for one of these broken links? 

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    Answered by Gideon51 on May 31, 2011 at 06:59 AM

    Neil Wentworth

    President, FGCSL, Inc

    Description: FGCSL Logo


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    Answered by CEorg on May 31, 2011 at 09:09 AM

    I'm experiencing this issue as well. The submission we received this morning (7am ET) is fine however all submissions (uploaded documents) prior to 5/31/2011 yield a HTTP 403 Forbidden Error.

    Here's a link to one of the broken links.


    Norris Hughes

    Given Imaging

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    JotForm Support

    Answered by liyam on May 31, 2011 at 12:39 PM

    Hello Norris,

    Please try again and check if the link is still broken on your end.

    If you get to encounter other issues, just let us know.