What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'd like to upgrade to Premium service @ 9.95/month. Can I pay this in full for 1 year of upgrade service, rather than have it deducted monthly?

    Asked by Dgold108 on October 20, 2013 at 12:55 PM
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    Answered by jeanettebmz on October 20, 2013 at 01:23 PM

    Yes, you can do that. In fact , the yearly subscription got a discount, it only cost $90 a year. Simply click on any of the plans and change from monthly to yearly subscription

    If you need further assistance, let us know

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    Answered by Dgold108 on October 20, 2013 at 01:30 PM
    Hi,
    In response to my question, if I upgrade on the 1 or 2 year plan, is any portion of that refundable if I don't want to continue for the entire term, 1 or 2 years?
    Thank you, DG
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    Answered by jeanettebmz on October 20, 2013 at 01:56 PM

    If this is within the 30 days, yes, after that, we can make a pro-rated refund. However, if you have used the subscription for example 4 months, we will prorate using the regular price $9.95 * 4

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    Answered by jeanettebmz on October 20, 2013 at 01:58 PM

    Also, if the for example, a yearly subscription has gone  beyond 9 months, we cannot refund anything as 9*9.95  gives us a total of 89.55

    I hope this sets to you the proper expectation