I want the people to receive a copy of their completed form

I want the people who complete the Personal Introduction form to receive a copy of their completed form. This is my 2nd request for help. I have changed the settings as instructed the first time in Advance, but the new submission is still not being sent to the person. I tested it with myself and did not get a completed form, just a blank form. Can you help please? Thank you, Donna

Hello Donna,

You are currently using a custom sender email by SMTP. Did you receive the notification or not at all? I've tried sending a test on your SMTP settings, and it says SMTP error. Please verify and correct that. Here's our guide to edit your SMTP settings:

https://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings

If that won't work, try changing your password for Gmail. I got the same issue yesterday, and I fixed it by changing my password.

In the meantime, revert your sender to noreply@jotform.com. That should work.

Thanks

Help,
I have tried to follow your directions and do not know how to set it up again. I’m not sure what changed. This worked before. I can’t figure out how to use noreply@jotform.com either.
Please help. I have clients filling out the forms, but am not getting copies.
Thank you,
Donna
Speak English clearly with confidence to anyone, from anywhere, in all situations with a smile.
Donna Durbin
Clear English Coach
Accent Reduction & Pronunciation
832-366-6918
www.ClearEnglishCoach.com
donna@clearenglishcoach.com
C. 832-366-6918
   

...

Hello Donna,

I see you've already sorted this out. You are now using noreply@jotform.com as the sender email, and I see you have also deleted the custom sender email.

You can add it back by following the guide below:

https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

If you like to use Gmail SMTP, please follow the steps from the below guide:

https://www.jotform.com/help/392-How-to-Use-Your-Gmail-Account-as-Your-Email-Sender-via-SMTP

Thanks