Upload Space has reached the limit

  • conwoodid
    Asked on January 10, 2021 at 10:46 PM

    Hi Jotform support team,

    we currently facing out of upload space limit and already empty the trash submission also clear the cache as I read on forum. Unfortunately, the upload space still out of limit.

    Is there anything that we should do?

    Kindly need your help.

    Thank you.

  • Bojan Support Team Lead
    Replied on January 11, 2021 at 2:14 AM

    Greetings.

    We apologize for the inconvenience.

    We have recalculated your space limit and reactivated your account.

    Let us know if there is anything else we can do for you.

  • conwoodid
    Replied on January 11, 2021 at 9:26 PM

    Thank you for your help!

  • conwoodid
    Replied on February 15, 2021 at 12:22 AM

    Hi Jotform support team,

    we currently facing out of upload space limit (again) and already empty the trash submission also clear the cache as I read on forum. Unfortunately, the upload space still out of limit.

    Is there anything that we should do?

    Kindly need your help.

    Thank you.

    Page URL:

    https://form.jotform.me/82130325146446

  • Girish JotForm Support
    Replied on February 15, 2021 at 4:44 AM

    There are 127 submissions in the Trashed entries section of your form's submission page:

    1613382255 602a426f9d164 1502 9 Screenshot 10

    Please purge them and check.

  • conwoodid
    Replied on February 15, 2021 at 11:02 PM

    okay..

    and now I already empty my trash and the upload space still reach the limit.

    what should I do next?

    Thank you.

  • Patrick_R
    Replied on February 16, 2021 at 1:31 AM

    Hello! This should be fixed now. Please check.

    Thank you!

  • conwoodid
    Replied on February 16, 2021 at 3:59 AM

    Hi!

    I still can't register through my form link :(

    1613465934 602b894e172f2  Screenshot 10

  • Girish JotForm Support
    Replied on February 16, 2021 at 4:32 AM

    I have cleared the form cache on your account and your form is also working fine now.

    Please clear your browser cache and check.

  • conwoodid
    Replied on February 17, 2021 at 2:09 AM

    Thank you so much for helping us!

  • conwoodid
    Replied on February 25, 2021 at 8:58 PM

    Hi, Jotform Team!

    I currently out of upload space and have cleared the cache and the trash.

    could you help me to fix this matter?

    Thank you for your help

  • Girish JotForm Support
    Replied on February 25, 2021 at 10:03 PM

    I have activated your account now, but please note that you are nearing your upload space limit of 100 MB. It is currently at 76 MB.

    This is due to the 68 submissions on your form and their linked uploads.