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conwoodidAsked on January 10, 2021 at 10:46 PM
Hi Jotform support team,
we currently facing out of upload space limit and already empty the trash submission also clear the cache as I read on forum. Unfortunately, the upload space still out of limit.
Is there anything that we should do?
Kindly need your help.
Thank you.
Page URL: https://form.jotform.me/82130325146446 -
Bojan Support Team LeadReplied on January 11, 2021 at 2:14 AM
Greetings.
We apologize for the inconvenience.
We have recalculated your space limit and reactivated your account.
Let us know if there is anything else we can do for you.
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conwoodidReplied on January 11, 2021 at 9:26 PM
Thank you for your help!
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conwoodidReplied on February 15, 2021 at 12:22 AM
Hi Jotform support team,
we currently facing out of upload space limit (again) and already empty the trash submission also clear the cache as I read on forum. Unfortunately, the upload space still out of limit.
Is there anything that we should do?
Kindly need your help.
Thank you.
Page URL:
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Girish JotForm SupportReplied on February 15, 2021 at 4:44 AM
There are 127 submissions in the Trashed entries section of your form's submission page:
Please purge them and check.
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conwoodidReplied on February 15, 2021 at 11:02 PM
okay..
and now I already empty my trash and the upload space still reach the limit.
what should I do next?
Thank you.
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Patrick_RReplied on February 16, 2021 at 1:31 AM
Hello! This should be fixed now. Please check.
Thank you!
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conwoodidReplied on February 16, 2021 at 3:59 AM
Hi!
I still can't register through my form link :(
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Girish JotForm SupportReplied on February 16, 2021 at 4:32 AM
I have cleared the form cache on your account and your form is also working fine now.
Please clear your browser cache and check.
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conwoodidReplied on February 17, 2021 at 2:09 AM
Thank you so much for helping us!
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conwoodidReplied on February 25, 2021 at 8:58 PM
Hi, Jotform Team!
I currently out of upload space and have cleared the cache and the trash.
could you help me to fix this matter?
Thank you for your help
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Girish JotForm SupportReplied on February 25, 2021 at 10:03 PM
I have activated your account now, but please note that you are nearing your upload space limit of 100 MB. It is currently at 76 MB.
This is due to the 68 submissions on your form and their linked uploads.