Emails not coming through

  • Profile Image
    tuffbullbars
    Asked on October 20, 2013 at 06:45 PM

    Good morning 

    I rotate our TUFF HQ Enquiries to our Sales team, by changing the email address once a week, however each time I change to gordon@tuffbullbars.com.au or sales@tuffbullbars.com.au (going to the same person), these enquiries don't come through. This is the only email I can see that is affected by this.

    Could you please check both emails to see if you can see any problems?

    Many thanks

    Rebecca Lee

  • Profile Image
    khrisell
    Answered on October 20, 2013 at 06:57 PM

    Hello,

    I have checked both email address you have provided. And both of them are not in the bounce list.

    Kindly check this guide:
    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues


    Have you checked your spam folder?


    Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know. We're here to help.


    Thank you for using JotForm!