What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Emails not coming through

    Asked by tuffbullbars on October 20, 2013 at 06:45 PM

    Good morning 

    I rotate our TUFF HQ Enquiries to our Sales team, by changing the email address once a week, however each time I change to gordon@tuffbullbars.com.au or sales@tuffbullbars.com.au (going to the same person), these enquiries don't come through. This is the only email I can see that is affected by this.

    Could you please check both emails to see if you can see any problems?

    Many thanks

    Rebecca Lee

  • Profile Image

    Answered by khrisell on October 20, 2013 at 06:57 PM


    I have checked both email address you have provided. And both of them are not in the bounce list.

    Kindly check this guide:

    Have you checked your spam folder?

    Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know. We're here to help.

    Thank you for using JotForm!