What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I upgrade to the paid model once we start getting submissions?

    Asked by Jordan Drury on October 21, 2013 at 07:02 AM

    I would like to run a facebook competition which captures the name, email address (for newsletter signup) and a file upload.

    We aren't sure on what the uptake will be, so we would like to start with the free model.

    However, once we reach 8-9 entries, we will need to upgrade to the paid model - can I do this and still receive entries on the same form/competition?

    Thank you

    Submissions email name same form same
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    JotForm Support

    Answered by ashwin_d on October 21, 2013 at 08:09 AM

    Hello Jordan,

    Apart from the submission and upload storage space limitation, JotForm does not have any limitation or difference between free or paid account. Yes you can start with a free account. 

    Please be informed that for security reasons, Facebook does not allow you to embed non secure form url. In JotForm free account you can only receive 10 SSL/secure submission and once you reach this submission limit your forms will be disabled. You will have to upgrade to activate your form or wait for the first day of next month when the submission counters are reset.

    You can start with a free plan and keep an eye on your submission counts. Once you are reaching close to your submission limit, you can upgrade your account.

    Hope this answers your question.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 21, 2013 at 08:11 AM

    Hello Jordan,

    Sorry I missed to answer your other question.

    Yes after upgrading your account, you can continue to receive the submissions/entries on the same form. You will not have to make any changes in your form.

    Thank you!