What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't log in. What is my username?

    Asked by Kristy Sporrer on May 30, 2011 at 07:28 PM


    I created the following form using JotForm: http://www.cameronrosecollection.com/Contact_Us.html


    The e-mail address that those submissions are sent to is info@cameronrosecollection.com, but when I tried to reset my password with that address, I get an error message that that e-mail is not in your system.  Can you help?

  • Profile Image

    Answered by allanftd on May 31, 2011 at 03:55 AM

    Hello Kristy,

    Have you created a free account before?  I have checked your email address and only found a guest form related to your email address.

    To create a free account, you will see something like this on the left side when you go to My Forms page:

    Click the orange Create a Free Account button and go through the process of creating your account. 

    You can also find the long orange button just below the login/password fields:

    Note: Make sure to use the email address that you have used in your form so that the form you have created will be merged to your new free account.

    Please let us know if you have any other concerns. Thank you for using JotForm!


  • Profile Image
    JotForm Founder

    Answered by aytekin on May 31, 2011 at 04:05 AM

    You seem to have created this as a guest user. If you create an account with your email address, this form will automatically be assigned to your new account.