Approval Flows: The form ask for a login when approver isn't the account owner even if the form is public

  • Profile Image
    rotherfieldscouts
    Asked on January 11, 2021 at 01:52 PM

    Hello,

    I have just started using the Approvals Workflow you kindly enabled for me recently.

    The approval notification that goes to the approver for them to access the form and approve/deny requires the approver to be logged into Jotform.

    How do I go about this?

    Thanks

    Lee

  • Profile Image
    EltonCris
    Answered on January 11, 2021 at 06:33 PM

    You might have set your form to Private so it is asking users to log in to their JotForm account. You can switch it back to Public so your users can view the form directly without logging in. Here's how:

    1. While on the form builder, click Publish then click the Settings or Private Form button

    11172020_zwOf9BD0ll.png

    2. In the Settings, select Public Form

    11172020_wgwXzxNMro.png

  • Profile Image
    rotherfieldscouts
    Answered on January 12, 2021 at 02:34 PM

    Hello,

    Thanks for your response.

    It's not for the people submitting the form, its for the approver to go in and approve/deny the request.

    The form is set to Public

    Thanks

    Lee

  • Profile Image
    EltonCris
    Answered on January 12, 2021 at 04:12 PM

    Thanks for the clarification. I was able to replicate that problem. If the approver isn't the account owner, a login is asked. Let me forward this to our higher team for further investigation. Once we have an update, we'll inform you here.

    01132021_BMYTLyFxET.png

  • Profile Image
    EltonCris
    Answered on January 12, 2021 at 04:29 PM

    For now, please ask the approver to login into his JotForm account or signup if he doesn't have one so he could access the approval page. It worked so far for me. Example:

    01132021_ZA5rNo202Z.png

    Since we're talking about accessing data, I'm not sure if it can be publicly accessible without asking the approver to login to login to the account first but I've explained this in the escalated ticket if this can be made possible and we'll inform you if there's any update.

  • Profile Image
    ezgi
    Answered on January 13, 2021 at 07:49 AM

    Approvers should create an account or log in to their existing accounts to evaluate the submissions in order to avoid public access to your submissions. 

    They only have access to the submissions that need their approval. They cannot access any forms and submissions that don’t need their approval. In addition to that, JotForm doesn’t charge anything for approver accounts and approvers will not receive any promotional emails from JotForm.