What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'd like to upgrade

    Asked by hksalumni on October 21, 2013 at 10:05 AM

    I'd like to upgrade our plan but keep geting an error message.  I have several forms that aren't working and I'd like to upgrade ASAP.

     

    Thanks,

     

    Kristen Gallagher

    617-495-0549

    message thanks
  • Profile Image

    Answered by gori-mathew on October 21, 2013 at 10:31 AM

    Hi,

    The reason as to why you were unable to upgrade is that your account had been suspended of overlimit since the 1000 submission limit had been hit, I have reactivated your account to enable you upgrade frpm the Premium plan.

    Do let us know if you need further assistance.

    Regards!