What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms

    Asked by simplycustomcases on October 21, 2013 at 01:05 PM

    Hi I have created sevral forms and also recently made a new form which I have been getting email notifications from yet all my others I dont?! This has caused a lot of issues for me could you please see if ive done something wrong?

     

    Thanks

    My Forms new form email email notifications thanks
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    JotForm Support

    Answered by ardy0689 on October 21, 2013 at 01:36 PM

    Hello after checking your forms, your "Bulk" form has no recipient email. You can not receive any email notifications when someone submits this form because the recipient email is left blank.

     

    Please do the following:

    1. Click "Setup & Embed"

    2. Click "Email Alerts"

    3. Choose the Notification name

    4. Click the "Recipient and Reply-To Settings" button

    5. Put your email address on the recipient email.

     

    For further information, please refer to:

    Setting Up Email Notifications

    How to setup email alerts to prevent email bouncing related issues

     

    Your email address used on all forms are not in our bounce list either, if this problem still persists after correcting the above suggestion, please do let us know. Thanks