What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are there incomplete payments from form submissions that don't exist?

    Asked by APORegionals14 on October 21, 2013 at 01:29 PM

    My form is saying that there are incomplete payments, but they are for people who aren't showing up in my submissions.

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    JotForm Support

    Answered by guilledutra on October 21, 2013 at 02:42 PM


    just to clarify how incomplete payment works:

    Once the user make a submission to your form without completing the payment step, this submission will remain at the "Incomplete Payments" section until you  complete it manually.

    Once you manually complete an incomplete payment submission, it will be stored as a normal submission, you can call "incomplete payments" as "incomplete submissions" , so "incomplete payments" are  individual submissions waiting for your approval.

    Hope it clarify