Why are there incomplete payments from form submissions that don't exist?

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    APORegionals14
    Asked on October 21, 2013 at 01:29 PM

    My form is saying that there are incomplete payments, but they are for people who aren't showing up in my submissions.

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    guilledutra
    Answered on October 21, 2013 at 02:42 PM

    Hi,

    just to clarify how incomplete payment works:

    Once the user make a submission to your form without completing the payment step, this submission will remain at the "Incomplete Payments" section until you  complete it manually.

    Once you manually complete an incomplete payment submission, it will be stored as a normal submission, you can call "incomplete payments" as "incomplete submissions" , so "incomplete payments" are  individual submissions waiting for your approval.

    Hope it clarify

    Thanks