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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email Notification

    Asked by proservices on October 21, 2013 at 02:04 PM

    Hello,

     

    I am not getting an email when I select the setting HTML Mode for the body of the email, but I do get one when I select "Text Mode".  I have added noreply@jotform.com to my safelist, but that doesn't seem to matter.    The emails are not even going to my email quarantine area. 

     

    Any ideas?

     

    Thank you!

    email email notification Emails JotForm text mode
  • Profile Image
    JotForm Support

    Answered by guilledutra on October 21, 2013 at 02:53 PM

    Hi,

    this kind of issues is usually related with network security options, some firewalls blocks emails containing HTML content, so I'd like to know if you are getting your emails behind a firewall, using an email client like MS Outlook or Thunderbird.

    Could you try using a different  email address as the email notification recipient in order to see if this issue is only related with that email account.

    Thanks

  • Profile Image

    Answered by proservices on October 21, 2013 at 02:55 PM

    Thank you for your reply.  I think you're correct.  The email is getting sent to a different email that I configured so I do think that it's email site specific.  I am troubleshooting with hosted email company now.   Thank you for your assistance!  Much appreciated!

  • Profile Image
    JotForm Support

    Answered by guilledutra on October 21, 2013 at 02:58 PM

    You are welcome,

    please let us know if you need further assistance

    Thanks