- proservicesAsked on October 21, 2013 at 02:04 PM
I am not getting an email when I select the setting HTML Mode for the body of the email, but I do get one when I select "Text Mode". I have added email@example.com to my safelist, but that doesn't seem to matter. The emails are not even going to my email quarantine area.
- JotForm SupportguilledutraAnswered on October 21, 2013 at 02:53 PM
this kind of issues is usually related with network security options, some firewalls blocks emails containing HTML content, so I'd like to know if you are getting your emails behind a firewall, using an email client like MS Outlook or Thunderbird.
Could you try using a different email address as the email notification recipient in order to see if this issue is only related with that email account.
- proservicesAnswered on October 21, 2013 at 02:55 PM
Thank you for your reply. I think you're correct. The email is getting sent to a different email that I configured so I do think that it's email site specific. I am troubleshooting with hosted email company now. Thank you for your assistance! Much appreciated!
- JotForm SupportguilledutraAnswered on October 21, 2013 at 02:58 PM
You are welcome,
please let us know if you need further assistance