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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Add 100% discount option

    Asked by cumberlandcss on October 21, 2013 at 03:04 PM

    I really need to be able to let some customers order products, then have a coupon to make the whole order free - it's for a charity who subsidise some customers.

    I've read many of the other support answers. 2 weeks ago, I tested with e.g. $300CAD discount on total orders of much less, and it worked well, reducing balance to zero, completing form submission without going to the paypal step.

    Since then, you've implemented the 'discount for orders above' functionality. My 100% dicount fix no longer works. I can't use a text box prior to the payment form (as suggested elsewhere), as I need the results from the payment form to know what products the customer wants.

    Surely, surely, 100% discount is an easy thing to implement?

    Page URL:
    http://form.jotformpro.com/form/32935101900949

    payment form discount discount form
  • Profile Image
    JotForm Support

    Answered by Mike_T on October 21, 2013 at 04:39 PM

    Thank you for contacting us.

    Please apply your discount to the products instead of the order total. This should fix the issue.

    Example:

    Please feel free to contact us if you need any further assistance. We will be happy to help.

  • Profile Image

    Answered by cumberlandcss on October 21, 2013 at 06:01 PM

    That's great - it does work - so it was nothing you changed, just that I tried to apply it in a different way this time. 

    Thanks very much, appreciate the help.

  • Profile Image

    Answered by PetraTest on June 26, 2014 at 07:50 AM

    My coupon wizard does not look like that: I do not have the choice to chose order total, just products.