What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal Payment after submission

    Asked by CrashFM on October 21, 2013 at 04:22 PM

    Hey together,

    I created some Forms with Paypal Payment. Submission works perfekt, but after I submit the form I only get the Message "Thank you - Your Submission has been received". But no direction to Paypal or something like that...

    What`s wrong?




  • Profile Image

    Answered by CrashFM on October 21, 2013 at 05:05 PM

    Push :)

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    JotForm Support

    Answered by Welvin on October 21, 2013 at 05:54 PM

    Let us know the form URL so we can check it. There may be something lacking with your setup. 

    See related: PayPal Forms.


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    Answered by CrashFM on October 22, 2013 at 04:03 AM

    The Form URL is http://jotformeu.com/form/32867336570360.


    I added the payment and I used the Wizard with giving my email adress and so on. Still doesn´t work :(

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    JotForm Support

    Answered by EltonCris on October 22, 2013 at 04:52 AM


    I just tested your form and it works fine as expected. I am redirected to Paypal checkout page.

    Can you please recheck it again on your end? The problem might be with your browser so let me suggest to try it with different browser like Chrome or Firefox.

    Here's my test: https://shots.jotform.com/elton/Screencast_16-50_22-10-2013.ogv