Issues downloading PDF forms

Hello,
I am having issues downloading my PDF forms. I get to the point where my form is ready for download and when I click 'download', it responds, but then does not actually download anything. I have checked my download folder and other places and it not no where to be found. Any advice would be appreciated!

Thanks,

Kelsey

Hello Kelsey,

Thank you for contacting JotForm Support, we do apologize for the inconvenience that you have experienced.

If you are referring to downloading the PDF reports for your form submissions, then you can actually download them individually or altogether right from within the PDF Editor page or the Tables page.

If you select to download each individually, it should start an automatic download for the file, however, if you select to download all, then a Zip folder will be sent to you via email containing all of the files.

Please give both options a try and let us know if the issue persists.

Hello,
THe problem is still happening. Here is another video of what I am
experiencing:
chrome-extension://mmeijimgabbpbgpdklnllpncmdofkcpn/ng/app/app.html#/files/eae79c6e-dc9e-4bfa-yb0f-f1d871e00f13
Thanks,
Kelsey
...

Hi Kelsey,

Happy to help!

I am unable to access the video via the link you sent: would you be able to send the video via a DropBox or Google Drive link instead?

We look forward to your response.

...

Hi,

I have moved your question to a different thread to avoid any confusion.

Please follow up on the thread in the link below:

https://www.jotform.com/answers/2879810

Thank you.