What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Need to have email removed from

    Asked by arufkahr on October 21, 2013 at 05:39 PM

    I recently updated my email to info@cheerplatinum.com which is an alias for two email accounts that I manage and I need to have that email address removed from your "bounce list"

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    JotForm Support

    Answered by ardy0689 on October 21, 2013 at 05:51 PM

    Hello, we apologize for this inconvenience. Upon checking it is indeed in our bounce list with this message:

    Result: info@cheerplatinum.com is IN the bounce list

    Reason(s) : 5.1.0 - Unknown address error 550-'5.7.1 : Relay ac= cess denied.'


    I have already removed it from our bounce list.

    Please review these guides to avoid going into our bounce list:

    How to setup email alerts to prevent email bouncing related issues
    Whitelisting JotMails IP Addresses