Need to have email removed from

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    arufkahr
    Asked on October 21, 2013 at 05:39 PM

    I recently updated my email to info@cheerplatinum.com which is an alias for two email accounts that I manage and I need to have that email address removed from your "bounce list"

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    ardy0689
    Answered on October 21, 2013 at 05:51 PM

    Hello, we apologize for this inconvenience. Upon checking it is indeed in our bounce list with this message:

    Result: info@cheerplatinum.com is IN the bounce list

    Reason(s) : 5.1.0 - Unknown address error 550-'5.7.1 : Relay ac= cess denied.'

     

    I have already removed it from our bounce list.

    Please review these guides to avoid going into our bounce list:

    How to setup email alerts to prevent email bouncing related issues
    Whitelisting JotMails IP Addresses

    Thanks