What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When can we upload .xlsx files?

    Asked by amyhalpin on October 21, 2013 at 08:02 PM

    When users submit files, they get an error message that doesn't allow them to submit if their document is a .xlsx file (the newer Excel version). Can this be fixed? Quite a lot of people are using the new version.

    Thank you!

    Lisa Hasko
    International Documentary Association
    lisa.h@documentary.org

    Page URL:
    http://form.jotformpro.com/form/21736161638960

    excel message
  • Profile Image

    Answered by Cesar on October 21, 2013 at 08:49 PM

    Hello, do make sure you have the extension available,

    You can do this by clicking on the extension button (while you have the file upload field selected). Then add the neccesary extensions to the list.

    https://cms.jotform.com/uploads/image_upload/image_upload/global/19665_extensionadding.png

     

    Do let us know if you need further support, thank you.