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    Is your email system down?

    Asked by VaughnKempf on October 22, 2013 at 12:27 AM

    We stopped getting email alerts from our form, they were working until today.

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    Answered by Cesar on October 22, 2013 at 01:26 AM


    I've gone ahead and verified the status of the email alerts and checked the log as well, to verify if the service is working properly.

    It appears that at this time the emails are being sent correctly. This is the email log displaying the last email transmission:

    /var/log/jotform/amazonSES.log:[22/Oct/2013:00:11:26 -0400] 32465685852162 AmazonSES Sent email to vkempf@optimum.net - MessageID:00000141de5c315d-6512ab56-fe75-4d75-a242-bae97ac9c844-000000 - RequestId:04b81c19-3ad0-11e3-90b0-9533006af9bc Do try performing a test submission on your form, just to double check if its working at this time. Kindly let us know if the issue persists, thank you .
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