What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Bug: Account shows overlimit but submission doesn't

    Asked by jedcadorna on October 22, 2013 at 05:06 AM

    User sent an email regarding this overlimit issue and attached an image showing that the account was overlimit but if you take a closer look at the number of submissions it never reached even half of the monthly limit.

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    JotForm Support

    Answered by steve on September 16, 2014 at 02:54 PM


    I just checked this and it appears this issue was resolved a while ago. Please let us know if you encounter a problem.