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Getting an Error with every image sent in via our formsAsked by DailyMirror on October 22, 2013 at 06:56 AM
For every submission for seemingly every form we have there is an error when we try to view the image:
The error page reads:<Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>970E71CED8A747EB</RequestId><HostId>67W6jdhIh6m5vSYM8N+Vh4ynGwBBHlKrRMfli4jK0h4vVPcpGK6LK14R90zkHq8a</HostId></Error>From looking through the questions others have asked I know your usual response to these sorts of requests with asking the user to re-upload pictures but as it seems to be happening to every one of our pictures I imagine this isn't the best way to proceed?Thanks,Heather
Can you please confirm if this is the form http://www.jotform.com/21643837022954 you are having this issue. We will check further.
Thanks for the additional information. Your concern has been forwarded to our next level support so that they can make a deeper investigation and find a solution for this issue. So, once they have available information we will update you via this thread.
We apologize for this delayed reply, Heather. I've made a test on your form and it seems to be working fine.
If you have embedded your forms to any website, can you please provide us a link where we can see and check your form(s)? It appears that the problem may have something to do with it.