Getting an Error with every image sent in via our forms

  • Profile Image
    DailyMirror
    Asked on October 22, 2013 at 06:56 AM

    Hi there,

    For every submission for seemingly every form we have there is an error when we try to view the image:

    The error page reads:

    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>970E71CED8A747EB</RequestId>
     <HostId>
    67W6jdhIh6m5vSYM8N+Vh4ynGwBBHlKrRMfli4jK0h4vVPcpGK6LK14R90zkHq8a
    </HostId>
    </Error>
    From looking through the questions others have asked I know your usual response to these sorts of requests with asking the user to re-upload pictures but as it seems to be happening to every one of our pictures I imagine this isn't the best way to proceed?
    Thanks,
    Heather 
  • Profile Image
    jonathan
    Answered on October 22, 2013 at 07:26 AM

    Hi Heather,

    Can you please confirm if this is the form http://www.jotform.com/21643837022954 you are having this issue. We will check further.

    Thanks.

  • Profile Image
    DailyMirror
    Answered on October 22, 2013 at 10:30 AM

    Hi,

    It's not just one form, it seems to be happening to quite a few.

    I.E.

    http://www.jotform.com/submissions/30172642299961

    http://www.jotform.com/submissions/21643837022954

    Thanks,

    Heather

  • Profile Image
    EliezerN
    Answered on October 22, 2013 at 11:05 AM

    @Heather

    Thanks for the additional information. Your concern has been forwarded to our next level support so that they can make a deeper investigation and find a solution for this issue. So, once they have available information we will update you via this thread.

    Thanks 

  • Profile Image
    liyam
    Answered on October 28, 2013 at 09:59 PM

    We apologize for this delayed reply, Heather.  I've made a test on your form and it seems to be working fine. 

    If you have embedded your forms to any website, can you please provide us a link where we can see and check your form(s)?  It appears that the problem may have something to do with it.

    Thanks