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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Getting an Error with every image sent in via our forms

    Asked by DailyMirror on October 22, 2013 at 06:56 AM

    Hi there,

    For every submission for seemingly every form we have there is an error when we try to view the image:

    The error page reads:

    <Message>Access Denied</Message>
    From looking through the questions others have asked I know your usual response to these sorts of requests with asking the user to re-upload pictures but as it seems to be happening to every one of our pictures I imagine this isn't the best way to proceed?
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    JotForm Support

    Answered by jonathan on October 22, 2013 at 07:26 AM

    Hi Heather,

    Can you please confirm if this is the form http://www.jotform.com/21643837022954 you are having this issue. We will check further.


  • Profile Image

    Answered by DailyMirror on October 22, 2013 at 10:30 AM


    It's not just one form, it seems to be happening to quite a few.






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    Answered by EliezerN on October 22, 2013 at 11:05 AM


    Thanks for the additional information. Your concern has been forwarded to our next level support so that they can make a deeper investigation and find a solution for this issue. So, once they have available information we will update you via this thread.


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    JotForm Support

    Answered by liyam on October 28, 2013 at 09:59 PM

    We apologize for this delayed reply, Heather.  I've made a test on your form and it seems to be working fine. 

    If you have embedded your forms to any website, can you please provide us a link where we can see and check your form(s)?  It appears that the problem may have something to do with it.