Customers cant see forms on my website

  • Profile Image
    sarahashleyphotos
    Asked on October 22, 2013 at 10:30 AM

    I have had a few (very few) people tell me that they can not see the form on my website or have had some kind of trouble with it. Is there a incompatibility with mobile devices or anything like that I should know about? I am able to see and use them just fine.

    I am currently trying to get more information from the people that are having issues. I was just curious if there were any known issues and/or fixes. 

    http://www.sarahashleyphotos.com/general-contact

    http://www.sarahashleyphotos.com/wedding-inquiry

  • Profile Image
    guilledutra
    Answered on October 22, 2013 at 11:14 AM

    Hi,

    This kind of issues could be related with old web browser versions, it would be helpful if you ask the users having problems accessing your form about which web browser and  version are they using , you can advice the user about using Google Chorme or Mozilla firefox.

    You can also try by re-embeding your forms using the iframe code method in order to avoid conflicts with your site scripts.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    please lte us know if you need further assistance

    Thanks