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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Customers cant see forms on my website

    Asked by sarahashleyphotos on October 22, 2013 at 10:30 AM

    I have had a few (very few) people tell me that they can not see the form on my website or have had some kind of trouble with it. Is there a incompatibility with mobile devices or anything like that I should know about? I am able to see and use them just fine.

    I am currently trying to get more information from the people that are having issues. I was just curious if there were any known issues and/or fixes. 

    http://www.sarahashleyphotos.com/general-contact

    http://www.sarahashleyphotos.com/wedding-inquiry

    Page URL:
    http://www.sarahashleyphotos.com/general-contact

    Mobile www can't see
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    JotForm Support

    Answered by guilledutra on October 22, 2013 at 11:14 AM

    Hi,

    This kind of issues could be related with old web browser versions, it would be helpful if you ask the users having problems accessing your form about which web browser and  version are they using , you can advice the user about using Google Chorme or Mozilla firefox.

    You can also try by re-embeding your forms using the iframe code method in order to avoid conflicts with your site scripts.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    please lte us know if you need further assistance

    Thanks