Matrix Dynamique Widget: Why is it not collecting data?

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    AFLadmin
    Asked on January 13, 2021 at 11:26 AM

    Hello! My client intake form has a field for a client to give certain information about their children. Once they enter a child, if they have more to enter, they can select "add another child." However, the last child they add does not save. What am I doing wrong?

    Thanks!

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    Amjad_A
    Answered on January 13, 2021 at 02:27 PM

    Hi,

    In order to investigate the issue, could you please provide us the form URL or ID? I have checked some of your forms, however, they are working fine on my end.

    Guide: https://www.jotform.com/help/401-where-to-find-my-form-url

    Looking forward to your response.

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    AFLadmin
    Answered on January 13, 2021 at 02:31 PM

    Hello, sure – it is https://form.jotform.com/82774337069164.

    If you add two children, only one will show. If you add three children, two will show.

    Thanks!!

    --Natalie

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    Amjad_A
    Answered on January 13, 2021 at 04:40 PM

    Hi,

    It seems that the form you have provided is disabled, To investigate the issue, Can you please enable the form?

    Guide: https://www.jotform.com/help/180-how-to-enabledisable-a-form

    Thanks

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    AFLadmin
    Answered on January 13, 2021 at 04:44 PM

    So sorry; I believe I provided the wrong link. Please try this one: https://form.jotform.com/82764971569172

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    Zahra_S
    Answered on January 13, 2021 at 08:51 PM

    Hi there!

    We apologize for the inconvenience.

    I tested the form, and I can replicate the issue on my end. It doesn't save the first child's information, too, when we enter only one child's data. If we enter 2nd child information, then it saves the first one only.

    I am forwarding this issue to our backend team. I can't give an ETA when this is fixed, but you will be notified on this thread.

    Meanwhile, you can try our other widgets:

    https://www.jotform.com/widgets/configurable-list

    https://www.jotform.com/widgets/spreadsheet

    Please let us know if you need further assistance.

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    hayk
    Answered on January 18, 2021 at 02:45 AM

    Hi Natalie,

    I checked out the widget and it works as should. In order to save data, you need to press the "Add another child" button. I'd suggest changing the button's text to "Save and add another child" for escaping confusion. I hope it helps. Please check out the widget once again and let us know if you need further assistance.

    Regards,

    Widgets Team