Over Limit Account: Why my account is still over limited when I have removed all data?

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    ashley.m.stahl
    Asked on January 13, 2021 at 05:46 PM

    I have removed all past submissions and files that have been uploaded but it still shows that I have reached my quota on space (did not reduce the server space at all).

    Please clear the space on our account to reset our space.


    Thanks,
    Skye
    Assistant to Ashley Stahl

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    Zahra_S
    Answered on January 13, 2021 at 08:55 PM

    Hello Skye,

    We apologize for the inconvenience.

    I can confirm that your account is not over limited. I have removed the error from your account. Please recheck it.

    Feel free to contact us if you need further assistance.