Over Limit Account: Why my account is still over limited when I have removed all data?

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    Asked on January 13, 2021 at 05:46 PM

    I have removed all past submissions and files that have been uploaded but it still shows that I have reached my quota on space (did not reduce the server space at all).

    Please clear the space on our account to reset our space.

    Assistant to Ashley Stahl

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    Answered on January 13, 2021 at 08:55 PM

    Hello Skye,

    We apologize for the inconvenience.

    I can confirm that your account is not over limited. I have removed the error from your account. Please recheck it.

    Feel free to contact us if you need further assistance.