What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have not received any support!

    Asked by george.lawrence on October 22, 2013 at 01:38 PM

    We started using JotForm last week and are happy with the product, but have had a couple of questions and have NOT received any support. The support seems to be non existant. We upgraded our account today to pay, but still no help.

    If we cant get support product is worthless

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    Answered by george.lawrence on October 22, 2013 at 01:39 PM

    It looks like they are struggling with support if you read through the forum. so sad.

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    Answered by EliezerN on October 22, 2013 at 02:58 PM

    We are truly sorry for any inconvenince you have experienced while trying to get support.

    However, the only request of support I have found is the one of this thread: http://www.jotform.com/answers/282160-I-cannot-log-in-and-I-want-to-upgrade#2

    There, Ma'am Jeanettebmz replied to you asking for the details about the issue you were experienceing, unfortunately we didn't receive more information and we were not able to give the proper assistance.

    Now, we would be more than glad to assist you if you share with us your questions or inquiries. We'll do our best to help you to resolve any issue you have found while creating your forms or any other kind of concerns.