Pending transaction in Paypal

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    Asked on January 13, 2021 at 08:11 PM

    Our form has Paypal integrated and sometimes we have pending paypal transactions which the jotform platform has not indication of and we can only see it pending in paypal. is there a way to show the transaction is successful or not in the jotform submission?



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    Answered on January 13, 2021 at 10:58 PM

    Did you check the pending payments in your pending payment list on the Tables page?


    1. Incomplete Payments are simply abandoned payments. Meaning, the user might have closed the browser or abandon it after they are redirected to Paypal's checkout page.

    If you have received the payments from the user in your Paypal account but did not receive a submissions notification from Jotform, the submissions might be in the incomplete payment list. This is happening when Paypal IPN is disabled in your Paypal account. Make sure to enable it to avoid getting such issues. Please check out our Paypal FAQ page to learn how to enable IPN in your Paypal account

    So if in case you received the payments but did not receive the notification from Jotform, you can simply mark them as complete in the incomplete payments wizard. Otherwise, if you have not received any payments, you can delete them if you want.

    2. Marking the incomplete submissions as complete will not process any payments. It only moves the incomplete payment submissions into your submissions page (submissions data grid below the page)