What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot access jotform.com or jotform.co

    Asked by Brad Edwards on October 22, 2013 at 07:29 PM

    Have tried many times over the past 48 hours to access the Jotform website from Chrome, IE, FF and Safari.  None of these work.  Have wiped the caches and still no luck.  We are now behind schedule with our reporting and I cannot access any part of the jotform websites except this (random) section on the contact us screen.

    Also, we have had great difficulty logging in using our pre-existing username and passwords.  They seem to work on a random basis only. 

    These are 2 different issues we wish to have resolved asap.

    Please help.

    Screenshot
    JotForm reporting different section
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    JotForm Support

    Answered by Welvin on October 22, 2013 at 07:56 PM

    Thanks for contacting us.

    Please kindly try normal URL: http://jotform.co/. Don't use secure URL. Our domain for your location is jotform.co so you should supposed not to encounter this one. We also don't have a downtime with these domains upon checking.

    Can you please try it once more? Do a quick Clear Cache (CTRL + F5) for windows PC. Cmd + Shift + R for MAC.

    Thanks