Cannot access jotform.com or jotform.co

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    Brad Edwards
    Asked on October 22, 2013 at 07:29 PM

    Have tried many times over the past 48 hours to access the Jotform website from Chrome, IE, FF and Safari.  None of these work.  Have wiped the caches and still no luck.  We are now behind schedule with our reporting and I cannot access any part of the jotform websites except this (random) section on the contact us screen.

    Also, we have had great difficulty logging in using our pre-existing username and passwords.  They seem to work on a random basis only. 

    These are 2 different issues we wish to have resolved asap.

    Please help.

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    Welvin
    Answered on October 22, 2013 at 07:56 PM

    Thanks for contacting us.

    Please kindly try normal URL: http://jotform.co/. Don't use secure URL. Our domain for your location is jotform.co so you should supposed not to encounter this one. We also don't have a downtime with these domains upon checking.

    Can you please try it once more? Do a quick Clear Cache (CTRL + F5) for windows PC. Cmd + Shift + R for MAC.

    Thanks