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    Mail Chimp automatically adding contacts when editing submissions from our side.

    Asked by stretchandstaple on October 22, 2013 at 07:38 PM

    When we edit a submission in jotfrom.  No matter whether we check or uncheck the box for exclusive offers it send them to our mailchimp list regardless of what we checked.  It seems to be working okay when the user originally submits the form.  It's this form http://www.stretchandstaple.com/daily-deal-setup

    Page URL:
    http://www.stretchandstaple.com/daily-deal-setup

    Submissions check checked www edit a submission
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    Answered by Cesar on October 22, 2013 at 07:55 PM

    Hello, 

    So just to make sure, when the user originally submits the form, and if they decline the exclusive offers, they are not added to the list?

    Do let us know so we can help you better. Thank you.

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    Answered by stretchandstaple on October 22, 2013 at 08:48 PM

    That is correct.

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    Answered by Cesar on October 22, 2013 at 09:28 PM

    Hello, 

    I just tried a test integration form, but I was not able to replicate the issue. Kindly remove the current integration you have on the form and then recreate the integration, do let us know if the issue persists, thank you.

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    Answered by stretchandstaple on October 23, 2013 at 03:46 PM

    So I just tried that and I even tried it with a new API Key, but it is still not working?

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    Answered by EliezerN on October 23, 2013 at 05:08 PM

    I cloned your form and built the integration, then, sent some submission test, but I was not able to reproduce the issue:

    - Without selecting the check box:

    Result:

    - Selecting the Check box:

    Result:

    So, did you  already try cloning your form and building the integration? if not, please give it a try. I have also cleared your forms caches, that should help is this is an issue from our end. I would also  recommend you to clear the forms cacheds from your side, please follow the steps IN THE IMAGE: 

    If you need further assistance, please let us know.

    Thanks

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    Answered by stretchandstaple on October 24, 2013 at 02:04 PM

    Elizer,

    I tried all of this, still not working.  The problem is happening when we edit the form from the submissions not when originally submitting the form.  If the user doesn't select the checkbox and then we edit the form without selecting the checkbox it adds the contact anyway.

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    JotForm Support

    Answered by Mike_T on October 24, 2013 at 03:24 PM

    I was able to reproduce this issue, so now it has been escalated to our Development Team.

    We will update this thread once it is fixed.

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    Answered by stretchandstaple on October 24, 2013 at 03:30 PM

    Great thank you.

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    Answered by stretchandstaple on October 28, 2013 at 03:22 PM

    Would really like to get this fixed.  It is causing a lot of trouble.

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    Answered by stretchandstaple on October 28, 2013 at 03:22 PM

    Would really like to get this fixed.  It is causing a lot of trouble.

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    JotForm Support

    Answered by guilledutra on October 28, 2013 at 04:14 PM

    Hi,

    I can see that there is an already opened ticket assigned to one of our development team member. As soon as we get news about its status we will let you know .

    Thanks for your patience

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    Answered by stretchandstaple on October 29, 2013 at 05:23 PM

    Has any progress been made on this?

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    Answered by Cesar on October 29, 2013 at 05:42 PM

    Hello,

    I do apologize for the inconvenience this delay may have brought you. It does appear that the tickect has already been assigned to the Development Team, an update will be posted on this thread as soon as they have any news in regards to the submitted ticket. Thank you again for your patience.

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    Answered by stretchandstaple on November 04, 2013 at 07:58 PM

    REALLY REALLY REALLY NEED THIS FIXED OR WILL HAVE TO SWITCH FORM EDITORS

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    Answered by Cesar on November 04, 2013 at 08:24 PM

    Our apologies on the matter, we still have not received any updates from the Development Team in regards to the ticket mentioned above.

    This may be due to the already existing tasks the Developer has at hand at this time. Unfortunately, it might take a some time (of which I cannot provide an ETA on) for our Developer to have any updates in regards to this ticket.

    Nevertheless, once he does have more information on this, he will let us know through this thread. Thank you for your patience. 

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    Answered by stretchandstaple on November 07, 2013 at 02:01 PM

    PLEASE CAN WE FIX THIS.  I HOPE YOU CAN APPRECIATE HOW BAD OF A SITUATION THIS IS FOR US.  IF WE SEND EVEN ONE EMAIL OUT TO SOMEONE WHO DIDN'T SUBSCRIBE WE CAN BE SUED UNDER ANTI SPAM LAWS.  THIS IS A SERIOUS ISSUE AND IF IT CAN BE PRIORITIZED FAST TRACKED OR ESCELATED I WOULD SERIOUSLY APPRECIATE IT.  I CAN'T ACCEPT ANY MORE DELAYS ON THIS.  IT HAS ALREADY BEEN OVER TWO WEEKS.

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    JotForm Support

    Answered by KadeJM on November 07, 2013 at 02:33 PM

    We've already reported (escalated) this problem to our developers to be looked at as my colleagues have previously mentioned. We do apologize about this issue taking a bit longer then expected but I believe it is due to our Developers handling previous problems so they have not fully gotten into looking at your's yet but I know they will as soon as possible with their undivided attention. We've marked your issue as Important so they have already prioritized this in that manner. So I'm very certain that the assigned Developer is looking into your issue to find a solution to it and will update you as soon as they can. 

    I will mention your thread to them as I know you've already given us some time and patience on it. So I will see what I can find out from them to see what is going on with this problem.

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    JotForm Support

    Answered by KadeJM on November 08, 2013 at 10:48 AM

    Just wanted to give you an Update about this matter. I did get ahold of our Developer who's in charge of this and he informed me that he's working on it so it should be fixed fairly soon. I know you've already been relatively patient with us for this but I would like to request a little more time for now to allow our Developer to finish with this. I don't think that it will take much longer. However, as stated before, unfortunately it's something that I don't have the authority or action to " rush " per say since depending on the nature of the thread that is being worked on it can take longer than expected sometimes so this is why we normally do not provide any estimated timeframes. We will update you about this again as soon as we can.

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    Answered by stretchandstaple on November 08, 2013 at 03:12 PM

    Kade,

    Thank you for looking into this I really appreciate it.

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    Answered by stretchandstaple on November 14, 2013 at 01:26 PM

    Hopefully this is moving along?

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    JotForm Support

    Answered by EltonCris on November 14, 2013 at 02:33 PM

    @stretchandstaple 

    Thanks for getting back to us.

    We are truly sorry though but there's no updates about this as of this moment. We completely understand your eagerness to have this fixed and we apologize for taking so much time. I will try to get our developer's attention about this so we could get any updates or progress on this report. You will be updated here once we heard back from them.

    Thank you so much for your continued patience along this matter. That's greatly appreciated.

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    Answered by stretchandstaple on November 19, 2013 at 01:48 PM

    Did you get in touch with the developer?

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    JotForm Support

    Answered by KadeJM on November 19, 2013 at 03:38 PM

    Yes, My fault that I didn't respond about it beforehand. I got busy and forgot to respond to you about this matter...My Apologies.

    I did get ahold of the Developer in charge of this Issue. He's working on it as far as I know to fix it and will get back to you as soon as he can. He's well aware of the impending importance of resolving this for you in a timely manner. To my knowledge this is an issue that is just taking slightly longer then expected but please rest assured that he will get to the bottom of it and will definitely respond to you to inform you about it once it's been fixed!

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    Answered by stretchandstaple on November 25, 2013 at 03:33 PM

    It has been over a month since I first brought this to your attention, can it please be resolved ASAP.

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    Answered by stretchandstaple on December 05, 2013 at 05:55 PM

    ???????

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    Answered by Cesar on December 05, 2013 at 06:06 PM

    I do apologize for the inconvenience this may have brought you. Unfortunately at this time a solution for this issue is still in progress. From what I can say is that the Developer Team is aware of the problem. Once we do have any updates from the Development Team we will let you know through this thread. Thank you again for you patience.

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    Answered by stretchandstaple on December 16, 2013 at 04:22 PM

    Any updates, this doesn't seem like it is being looked at?

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    JotForm Support

    Answered by Mike_T on December 16, 2013 at 04:36 PM

    The bug report ticket is open, marked as important and assigned to one of our developers. I think that the issue will be solved in the near future. Once again we are very sorry for the delay on this.

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    Answered by emrew86 on January 02, 2014 at 08:40 AM

    The bug has been fixed

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    Answered by stretchandstaple on January 02, 2014 at 04:45 PM

    Awesome, I just tested it and it looks good, thank you.

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    Answered by Cesar on January 02, 2014 at 05:34 PM

    On behalf of our colleague, thank you for your input. If you do need further support, do let us know. Thank you.