What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms are not being sent to me again.

    Asked by Robertkimbrell on October 22, 2013 at 07:45 PM

    I have had several people let me know they have submitted forms and have not been e-mailed to me.  This is the secong go around with this. I was able to view them on my on your site.    Please let me know if I need to change someting to have my forms sent to rescuemebt@comcast.net

     

    Thank you

    Robert Kimbrell

    Page URL:
    bullterrierrescueclub.com

    My Forms notifications email problems email alerts
  • Profile Image
    JotForm Support

    Answered by ardy0689 on October 22, 2013 at 07:57 PM

    Hello, upon checking your account I noticed on your other form "Adoption Application Form", that you have 2 notification templates both are properly set with no problems. However, both have the same exact settings and message. It might be because of this one conflicting to each other. My advise is to delete one either one of them.

     

    I have also cleared your form's caches from our end. I have also checked your only recipient email address and can not find it to our bounce list. This should work fine without problems.

    For further information please consult on these user guides:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please let us know if the problem still persists. Thanks