"reached my limit" error but not actually reached yet

  • Profile Image
    ZolyMar
    Asked on October 22, 2013 at 07:53 PM

    I'm trying to email myself a copy of the form I just completed and I'm getting "oops, you've reached your limit". I only emailed one prior to this attempt, but I never received it, so I'm trying to email it to another address.

    I'm on the free plan and I thought I was allowed 10.

     

    Thank you

  • Profile Image
    ardy0689
    Answered on October 22, 2013 at 08:05 PM

    Upon checking your account, your counters are fine and do not reach any kind of limits yet. I have cleared your form's caches from our system. I also advise you to clear your browser caches from your end.

     

    I also recomment that you double check your Form Limits imposed on each of your forms:

    1. Click "Setup & Embed"

    2. Click "Preferences"

    3. Click "Form Limits" Tab. Make sure they are set without limits or expiration.

     

    Please let us know if the above problem persists. Thanks