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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    "reached my limit" error but not actually reached yet

    Asked by ZolyMar on October 22, 2013 at 07:53 PM

    I'm trying to email myself a copy of the form I just completed and I'm getting "oops, you've reached your limit". I only emailed one prior to this attempt, but I never received it, so I'm trying to email it to another address.

    I'm on the free plan and I thought I was allowed 10.


    Thank you

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    JotForm Support

    Answered by ardy0689 on October 22, 2013 at 08:05 PM

    Upon checking your account, your counters are fine and do not reach any kind of limits yet. I have cleared your form's caches from our system. I also advise you to clear your browser caches from your end.


    I also recomment that you double check your Form Limits imposed on each of your forms:

    1. Click "Setup & Embed"

    2. Click "Preferences"

    3. Click "Form Limits" Tab. Make sure they are set without limits or expiration.


    Please let us know if the above problem persists. Thanks