What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why doesn't your product work for us? There has to be an answer!

    Asked by keatstaylor on October 22, 2013 at 09:54 PM

    We bought your service and love the product.  BUT, it flat isn't working for us.  I bring up the form

    and it will not allow any input.   WHAT IS GOING ON?  My associate has written and we are not getting 

    any help.  I have production deadlines, and we have chosen your product over many, but we 

    need it to work!!!

  • Profile Image

    Answered by Cesar on October 22, 2013 at 10:06 PM


    I do apologize for any inconvenience you may have incurred, kindly elabortate on the problem you are experiencing at this time, do provide a FormID (URL) of the form that is currently having problems. And we will do are best to help you turn this problem around and find a proper solution. Thank you.