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David NordstedtAsked on January 14, 2021 at 3:48 PM
Hi, I sent an email to api@jotform.com last Friday and haven't heard anything back yet.
We just created a read-only and full access APIkey to access the API and try a few things out. I am getting errors when just trying the basic curl commands in the documentation. Can you tell me why it’s not working?
curl -X GET https://api.jotform.com/user?apiKey=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 147 0 147 0 0 1185 0 --:--:-- --:--:-- --:--:-- 1185{"responseCode":401,"message":"You're not authorized to use (\/user) ","content":[],"duration":"3ms","info":"https:\/\/api.jotform.com\/docs#user"}
curl -X GET https://api.jotform.com/user/subusers?apiKey=XXXXXXXXXXXXXXXXXXXXXXX
% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 166 0 166 0 0 1012 0 --:--:-- --:--:-- --:--:-- 1012{"responseCode":401,"message":"You're not authorized to use (\/user\/subusers) ","content":[],"duration":"5ms","info":"https:\/\/api.jotform.com\/docs#user-subusers"}
Thanks,
David Nordstedt
GRU IT Software Architect
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Sonnyfer JotForm SupportReplied on January 14, 2021 at 8:17 PM
Hey David - Thanks for reaching out.
As much as I want to help you, I'm no expert in APIs. Let me escalate this ticket instead to our backend team to tap someone who's an expert in the matter. They shall reply to you here.
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nordstedtdrReplied on February 2, 2021 at 9:18 AM
It has been a couple of weeks now. Should I still expect a reply here or create a new ticket?
I can't use your APIs at all.
Thanks,
David
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Amjad_AReplied on February 2, 2021 at 10:44 AM
Hi,
Our developers are currently looking into it, I can't provide you an update as of the moment though, but we'll definitely notify you as soon as we have an update.
We really appreciate your patience on this.