The E-Signature is not working, my clients are complaining that the signatures are illegible and they are. Any improvements in the pipeline?

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    ghobbins
    Asked on October 22, 2013 at 10:19 PM
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    khrisell
    Answered on October 22, 2013 at 11:16 PM

    Hello,

    May I know the URL of your form from which you are having issues with. Can you also provide the URL of your website/page so that I can replicate the issue on my End.

    Thank you and I will wait for your response to assist you further.

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    ghobbins
    Answered on October 23, 2013 at 01:16 AM

    https://secure.jotform.us/form/31972608514154

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    khrisell
    Answered on October 23, 2013 at 01:37 AM

    Hello,

    Thank you for providing the URL of the form. 

    I have cloned your form and I am not having any issues on the E-signatures upon submission.

    I have tested several submission and I am unable to reproduce the same issue you are having.

    Can I have the website/page URL from where your form is embedded so that we could check if there is a script conflict.

    Please make sure that Javascript is enabled to your browser, or else the e-signature will not work.

    Thank you and I will wait for your website/page URL to assist you further. But most likely the issue they are having is that the browser's javascript was disabled.

    Please let us know if you have further clarifications or questions.

    We'd love to help.

    Thank you.

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    ghobbins
    Answered on October 23, 2013 at 02:11 PM
    The form is not embedded, I am using the link that I sent you directly on my website. The problem seems to be with IE 8. Is there an issue with Chrome?

    Thanks

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    EliezerN
    Answered on October 23, 2013 at 03:39 PM

    @ghobbins

    In oder to see if I was able to reproduce the issue I cloned your form in IE 8 and using Chrome as well, but I was not able to reproduce the issue:

    Using Chrome:

     

    Using IE 8:

    If you are experiencing issues with your E-signature field, try cloning your form, delete the current field and add a new one. Use this guide to know how to clone your form: Form Cloning

    Please let us know if you need further assistance with this.

    Thanks