What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Suspicious email

    Asked by codywhelchel on October 23, 2013 at 08:18 AM

    I got this email saying they need my credit card becuause the credit card I used for jot form was declined.  It seemed like a scam so i wanted to check with you guys.. thanks Cody

    Screenshot
    email scam check credit
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    Answered by jedcadorna on October 23, 2013 at 08:33 AM

    @codywhelchel,

    Unfortunately the automatic charge wasn't successful and the email that you receive was indeed from Jotform system. Kindly update your payment method using this link to avoid interuption of service, Let us know if you have questions.

     

    Thanks,