email STILL showing as on bounce list

  • Profile Image
    waynedog
    Asked on October 23, 2013 at 12:08 PM

    can you please double check that it is in fact removed?  i cannot set up responder to this address.

    cindy_balfour@yahoo.com

  • Profile Image
    ashwin_d
    Answered on October 23, 2013 at 01:01 PM

    Hello waynedog,

    Are your testing your notification email by clicking on the "Test Email" button?

    Test email button will always send test email to your account email address. Upon checking your email address "cindy_balfour@yahoo.com" is not in our bounce list but your account email address "waynedog@waynedogwalking.com" is in our bounce list for following reasons:

    Result: 

    waynedog@waynedogwalking.com is IN the bounce list  

    Reason(s) : MassEmailer failed

    I have removed it from our bounce it and it should be working fine now. Were you trying to use this email for mass emailing?

    Thank you!