What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    email STILL showing as on bounce list

    Asked by waynedog on October 23, 2013 at 12:08 PM

    can you please double check that it is in fact removed?  i cannot set up responder to this address.

    cindy_balfour@yahoo.com

    email bounce list bounce on bounce list
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 23, 2013 at 01:01 PM

    Hello waynedog,

    Are your testing your notification email by clicking on the "Test Email" button?

    Test email button will always send test email to your account email address. Upon checking your email address "cindy_balfour@yahoo.com" is not in our bounce list but your account email address "waynedog@waynedogwalking.com" is in our bounce list for following reasons:

    Result: 

    waynedog@waynedogwalking.com is IN the bounce list  

    Reason(s) : MassEmailer failed

    I have removed it from our bounce it and it should be working fine now. Were you trying to use this email for mass emailing?

    Thank you!