What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    After Editing form it creates a duplicate in my forms.

    Asked by lincolnlake on May 31, 2011 at 04:44 PM

    After Editing form it creates a duplicate in my forms this has been happening for about 2 weeks now before that it just submitted an edited submission not a duplicate.

    Page URL:
    https://www.jotform.com/form/3492826713

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 31, 2011 at 05:47 PM

    Hi,

    Can you tell me which method you used to edit those form submissions? Did you edit them in the submissions page (pictured below)

    or using an Edit Link such as this - https://www.jotform.com/form.php?formID=3492826713&sid=17267051897868846&mode=edit

    I tried replicating your issue by editing form submissions but it fails to create a duplicate entry.

    Could it be possible that the user submitted twice? I see duplicate entries with slightly different data. For example, the entry for Lexis Belding.

    I'll be awaiting your response. Let me know how this goes.


    Neil

  • Profile Image
    JotForm Support

    Answered by abajan on May 31, 2011 at 06:13 PM

    Hi lincolnlake

    If my memory serves me correctly, this issue is usually caused by having a duplicate or duplicates of the form in question in the trash. You actually have quite a number of forms in the trash. Restore the ones you wish to keep and permanently delete the ones you don't. If you're sure you don't want to keep any of the forms, just click "Empty Trash".

    Please let us know if this solves the problem and if we may be of additional assistance.

    Thanks.


    ~ Wayne

    EDIT: Now that I see Neil's response, I believe I may be getting this confused with another issue.