am i doing something wrong?

  • Profile Image
    Karen
    Asked on October 23, 2013 at 01:22 PM

    I created a form and when I do a test the completed form does not get emailed to me.

    I did set up the email address

  • Profile Image
    ardy0689
    Answered on October 23, 2013 at 02:30 PM

    Hello, currently your "Blessing Meditation form" is currently set to bluepearl.yoga@yahoo.com as an email recipient. It is not found to our bounce list. This should work fine without problems. I also looked into your email settings but everything is set up correctly.

    If you wish to set the recipient email to karen@michaeldefrancisco.com, please follow the steps here:

    1. Click "Setup & Embed"

    2. Click "Email Alerts"

    3. Choose "Notification"

    4. Click "Reply-to and Recipient Settings" button

     

    5. Change your email address from the "Recipient E-mail"

     

    If this is not your problem and you want to receive the email to bluepearl.yoga@yahoo.com but can not receive it, please do the following:

    1. Check your spam folder or spam inbox if it is there

    2. Whitelist our email addresses and put it to your address book or contact list

    Noreply@JotForm.com
    Noreply@FormResponse.com

    3. Contact your email provider and let them assist you to white list our mailing servers:

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com 
    ·        static-interlogyllc.netdna-ssl.com

     

    If the above suggestions do not work, please contact us as soon as you can. Thanks