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    Can international submissions upload to the form?

    Asked by scwebbie on October 23, 2013 at 02:16 PM

    A professor from the Netherlands is unable to submit her online form with an upload.

    Page URL:
    http://libsci.sc.edu/chla/paper.html

    Submissions online form
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    JotForm Support

    Answered by guilledutra on October 23, 2013 at 03:34 PM

    Hi,

    once you publish your form,  will be available to access from any computer connected to internet also the upload fields. 

    In order to find out what could be happening with the Netherlands user, please check this 2 items:

    Max File Size Limit

    Ask the user about the size of the file that it is trying to upload, if it is bigger than 1MB, this could be the reason why he can't upload the file, you can increase the Max file size limit.

    File Extensions

    Check if the file extension of the user file is within the allowed file extension of your upload field options, if not you can add a new one.

    Hope it helps

    please let us know if you need further assistance

    Thanks