What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Disabled

    Asked by shopplanetblue on October 23, 2013 at 05:38 PM

    We have a major contest going on right now and after putting in your information, the form becomes an error page with the messaging:

    Form Disabled
    This form has been disabled
    Details: Form did not pass status check
    Page URL:
    http://shopplanetblue.com/sole-bicycle-giveaway-contest

    Screenshot
    status check did not pass status check
  • Profile Image
    JotForm Support

    Answered by ardy0689 on October 23, 2013 at 06:03 PM

    Hello, your forms has been disabled because your Premium account has gone beyond its normal limit of 1000 submissions. Currently you have:3805 total submission in all of your forms this month of October

     

    You have to wait for the next month's reset usually at 1st day of each month. You can also upgrade your account to a higher subscription plan by:

    1.Logging in your account

    2.Click the upper right "Human" Icon

    3. Click Account

    4. Go to "Billing"

    5. Click a higher plan that you would like such as "Economy" or "Professional" and it should guide you with your payment procedures.

     

    If you need further assistance, please do not hesitate to ask for help. Thanks.