I don’t receive mail to reset my password.

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    Rogerio  
    Asked on January 17, 2021 at 06:40 AM

    i forgot my password and don’t receive mail to reset my password, after click in link to send e-mail.


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    Jed_C
    Answered on January 17, 2021 at 08:05 AM

    Your account was suspended as you or someone else requested your bank to place a dispute via Stripe due to fraudulent reasons.

    This action triggered the suspension of your account, to avoid further fraudulent charges. In order to reactivate your account, you must contact your bank to withdraw the dispute.

    Hope this information helps. If you have further questions, let us know.

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    Rogerio  
    Answered on January 17, 2021 at 10:22 AM
    I need reactivate my account using other credit card. The first credit card was cancelled.
    May you help me to restart my account?
    Tks,
    Rogerio Pires
    Enviado do meu iPhone
    ...
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    ashwin_d
    Answered on January 17, 2021 at 12:30 PM

    Please note that you need to first ask your bank to withdraw the dispute which was placed. Once your bank confirms that they have withdrawn the dispute, please share a screenshot of the confirmation email / document, and we will activate your account again.

    The following guide should help you how to upload the image in forum post: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    We will wait for your response.