What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Bounce List question.

    Asked by aeonvp on October 23, 2013 at 07:48 PM

    Hello JotForm, 

    I was setting up a new notification and it gave me a message saying my email address is on the Bounce List.

    Not sure what that means.

    Can you help please?

    Thanks,

    Jeremy

    Page URL:
    NA

    bounce list bounce JotForm email message
  • Profile Image

    Answered by khrisell on October 23, 2013 at 08:03 PM

    Hello,

    I have removed your email from the bounce list. It should be working properly now.

    Please refer to this guide to prevent this issue to happen in the future.
    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues


    Kindly try the test email and let us know if problem persists.
    Thank you for using JotForm.