I am unable to see the uploaded images on Email notifications

  • Profile Image
    Asked on October 24, 2013 at 01:23 AM

    For some reason I am not getting images uploaded from the form.

    Without an image I receive a notification.

    Notifications with an image - nothing.


    Any thoughts?

  • Profile Image
    Answered on October 24, 2013 at 04:13 AM


    As I have checked your form, I can see that you have created several email settings with conditions and none of them designed to go directly to your email once the user submits your form.

    Also, you can check the uplaoded images from the submission page.


    To be able to see all your submission data and the uploaded images.

    1. Go to My Forms

    2. Click the Form

    3. Click Submissions.


    And for your email notification whenever someone submits your form and the link to the uploaded file in your form.

    Here's the instruction on how you can activate that.

    1. Click Setup & Embed

    2. Then Click Email Alerts


    Click Add New Email.


    Choose notification Email and hit Next.


    Now configure the email address where you want to receive the notification to.


    Once you click Next, the window of the template email will show up where you can modify the email format on how you wanted to receive the email.


    After setting it up, hit Finish.

    Now you will receive a notification email of your form and the links of the uploaded files of your form.

    Kindly let us know if you have further questions or inquiry. If it is a new topic, we recommend that you open another thread to avoid confusion and to assist you better.

    Thank you for using JotForm. :)

  • Profile Image
    Answered on October 24, 2013 at 08:52 AM
    This makes no since. I have a Notification configured. Why can’t you see that?

  • Profile Image
    Answered on October 24, 2013 at 09:44 AM


    I made a clone of your form and after making  some test submissions I received the email notification "Testimonial Received" with the link to the uploaded image. it could be possible that your email service provider is blocking emails containing images/links from JotForm servers .

    Could you check your spam folder, you can also test  by changing the email recipient address using a gmail, yahoo or an other email service provider different from the one used with your domain @cox.net.

    If this issue is only related with your email service provider, you can contact your email service support team and provide them  with this IP address list in order to whitelist JotForm emails servers.

    Hope it helps

    please let us know if you need further assistance


  • Profile Image
    Answered on October 24, 2013 at 12:49 PM


    for some reason of which my internet provider cannot answer, notices sent to my email address WITH an image is being flagged as SPAM and automatically deleted.  I have since made some setting changes to prevent the deletion, but they are still flaged as SPAM; and I cannot configure the notices to to go my InBox.

    The theory is that because the Send To and Reply To are both the same email may be what is causing the problem.

    Question:  Any thoughts on how to correct this?

  • Profile Image
    Answered on October 24, 2013 at 01:34 PM

    Problem Resolved!

    If others have the same problem, try this:  If you are able to receive notices without an immage - but cannot with an immage, it may be due to email configuration issue.  My internet provider could not give a direct answer why emails with an uploaded image may be flagged as SPAM and deleted, even though the email was flagged to go to Inbox from the SPAM folder.  Therefore, they directed me to the Rules and Conditions configuration.

    Try this:

    1. Your internet provider should have Rules or Conditions that can be applied to how emails are received and what Box they are to go in.  If so, then set the conditions to where IF the Subject = "email Subject" then send to Inbox.

    So, for example:  My Testimonial Notice subject = "Testimonial Received."  So my email program Rule setting is:  "If Subject = Testimonial Received" send to Inbox"

    This resolved the problem.  All emails with an image upload for my Testimonials are going to the InBox.

    Hope this helps others who may be having the same problem.


  • Profile Image
    Answered on October 24, 2013 at 01:46 PM


    good to know that you have succeeded on resolving this issue, thanks for sharing with us the solution in order to help our users with similar email notification problems.