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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem integrating Solve360

    Asked by mathmind on October 24, 2013 at 04:09 AM

    Dear Reader,

    When installing the sovle 360 app my email and api are asked.  get the message

    that my api is not correct. How can I solve this problem

     

    regards

    problem app email message
  • Profile Image

    Answered by khrisell on October 24, 2013 at 04:45 AM

    Hello,

    I have tested the integration with my account.

    I am able to integrate Solve360 without any problem.

    Please make sure you got your API Token from here.

    1. Go to the upper right corner of your Solve360 page and click More

    2. My Account

    3. Click the tab for API Token

     

    Here's the information on how you can properly integrate Solve 360 to your form.

    https://www.jotform.com/help/191-How-to-Integrate-Solve360

     

    Kindly let us know if you need further assistance on this.

    We'd love to help.

    Thank you for using JotForm.

  • Profile Image

    Answered by mathmind on October 24, 2013 at 07:15 AM
    Still not working
    Some screenshots
    [cid:image001.jpg@01CED0BB.1AE26730]
    [cid:image002.jpg@01CED0BB.1AE26730]
  • Profile Image

    Answered by khrisell on October 24, 2013 at 07:24 AM

    Hello,

    Kindly try to re-generate the API token from Solve360 and try to re-integrate using the new token.

    Please let us know if this doesn't fix the issue you are having and we'll investigate further.

    Also, providing us the form you are trying to integrate Solve360 with could help us test the form and track why you are not unable to integrate.

    Thank you and kindly let us know if you need further assistance.

  • Profile Image

    Answered by mathmind on October 24, 2013 at 07:38 AM
    I have tried this several times but the problem stays the same
  • Profile Image
    JotForm Support

    Answered by guilledutra on October 24, 2013 at 07:55 AM

    Hi,

    could you share with us the name or link of the form that you are trying to integrate with Solve360.

    Thanks

  • Profile Image

    Answered by mathmind on October 24, 2013 at 07:58 AM
    It’s just an empty form, I’m trying to intregrate 360 Solve into my Jobform
    Regards
  • Profile Image
    JotForm Support

    Answered by guilledutra on October 24, 2013 at 08:44 AM

    Hi,

    I tried to integrate a blank form with Solve360 CRM without issues  by using my free trial Solve360 account. I guess that you already take this into account  however could you double check if you are using the email address associated with your solve360 account  when you are asked about the Solve360 login information. If the problem persist I think you should contact with Solve360 crm support.

    Thanks