Next button not responding.

  • Profile Image
    memaxt
    Asked on October 24, 2013 at 06:53 AM

    Hi there,

    i'm having ALOT of users complaining that the next button not working for them in I.E 8 although when i use I.E 8 its appears to work fine.

    They have told me that at the bottom of the screen says "Done, but with erros on page."

     

    Jotform link: http://form.jotformeu.com/form/32037057946356

    Help

    Many thanks

    Max

  • Profile Image
    khrisell
    Answered on October 24, 2013 at 07:30 AM

    Hello,

    I can see no problems when using IE8 and your forms seems working fine on my end.

    Also tested using Safari and Chrome Browser (working).

    However, when I disable Javascript from my browser, I can reproduce the error.

    So I think the users that having issues with your form have disabled Javascript on their IE browser.

    Please let us know if you need further assistance and we'd love to help.

    Thank you for using JotForm.

  • Profile Image
    memaxt
    Answered on October 24, 2013 at 07:36 AM

    ahh that could be it!

    is there a simple way to enable javascript on their computer?

  • Profile Image
    guilledutra
    Answered on October 24, 2013 at 07:48 AM

    Hi,

    please check this doc about enabling Javascript in IE8

    http://www.edmundoptics.com/disabled/javascript.cfm#IE8

    you can aslo test if Javascript is enabled in a computer using this tool:

    http://www.enable-javascript.com/

    Hope it helps

    Please let us know if you need further assistance

    Thanks