My forms are disabled now, What can I do?

  • Profile Image
    VentasOnlineDuarte
    Asked on October 24, 2013 at 08:39 AM

    My forms were disabled yesterday. I want to know if next month they are going to be available again in our webpage? This is our website: www.kaikiatdigital.com

    We are trying to make tha payment with Paypal for one month but we have not succeed in doing this.

    Thank you and hope your answers.

  • Profile Image
    gori-mathew
    Answered on October 24, 2013 at 09:05 AM

    Hi,

    Apologies for the inconvenience caused, the reason as to why you are not able to upgrade to the paid plan is because your account had already been suspended of Overlimit. I have unsuspended your account to allow you upgrade successfully to the paid plan.

    Please follow this visual guide on how to upgrade your account to the paid plan:

    1.Login to your JotForm account  and click on Account

    2. Go to Upgrade

    3. Click on the plan you wish to, and re-upgrade

    Do let us know if you need further assistance.

    Thanks!