I dont remember how I did a form on your website

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    Asked on January 18, 2021 at 12:32 PM


    I am trying to figure out how I created a form on your website. The form was a PDF I uploaded, and it converted it to a fillable form where I was able to save it as a PDF again and open it and fil lit out in Adobe Acrobat. I do not see how to do that again, and it keeps trying to get me to create an online form to fill out. Any insight would be greatly appreciated. I've included a link to the PDF form that I created. I am attempting to duplicate that, but I dont want it to have to be filled in online.



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    Answered on January 18, 2021 at 02:43 PM


    It seems that you are referring to converting an online form to a Fillable PDF form, correct? If it is, on the form builder click on the tiny arrow to access the navigation panel then click on the PDF Editor:


    Then this will take you to the PDF Editor page. Click on the 'New PDF' tab to create a New PDF Form, then Create PDF Form :


    That's it, it will generate a Fillable PDF form that you can download and fill it in with Adobe Reader.

    I hope this helps. Let us know if you need further assistance.

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    Answered on February 02, 2021 at 08:55 AM
    Unfortunately this isn't exaclty what I'm talking about. My original PDF
    form was converted to a fillable PDF form that can be downloaded and filled
    in with Adobe reader, yes, but the instructions you gave to get ot that
    include creating a new form. Not using my existing PDF. I've tried to do
    that using PDF Editor, but the form doesn't come up the same, and is
    missing elements. Here is the form I am attempting to convert to a fillable
    PDF form. The part where the person has to initial, the lines never come
    up. I cannot find any element to add there for someone to be able to
    initial. The headers Cardholder Information, and Credit Card Information
    never transfer over. The form is not complete. Any assistance with getting
    this form to look the same but be a fillable form on Adobe Reader would be
    greatly appreciated!
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    Answered on February 02, 2021 at 09:58 AM

    Hi there,

    Are you attaching a screenshot to your reply? Unfortunately, we cannot see the attachments. Kindly refer to this guide on how to post photos to your reply.

    Guide: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    Please also note that when you upload your PDF, Jotform may not entirely copy all the layouts and styling from your original PDF, and some fields may not be detected as well. Unfortunately, if this happens, you can manually adjust the field connections and try to add custom CSS coding to the Online Form.


    1. How-to-Link-Your-Online-Form-Fields-with-PDF-Through-Smart-PDF-Forms
    2. How-to-Inject-Custom-CSS-Codes

    I hope this will help. Let us know if you need further assistance.

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    Answered on February 02, 2021 at 05:33 PM
    Thank you. Yeah, that's what I ended up doing, just recreating the parts of
    the form that were missing.
    Thanks again!