What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Captcha not loading - Causes some fields to malfunction

    Asked by on June 16, 2010 at 03:37 PM
    Hi, just like to report a bug that i noticed that Captcha got a problem loading on Google Chrome and Safari maybe in other browsers too, but its a problem that when it is still loading and someone fills up the form and submit it without the Captcha been entered, the data still are sent to the Recipient Emails, and disregarding all parameters that have been set, like the Captcha and Required Fields.

    I hope you could fix this problem asap, since Captcha has no use and it just causes problems. 

    That's why i'm wondering now, that many emails that have been sent to me through JotForms, there are some Required Fields missing, wherein in the first place, those fields shouldn't be blank since i have set it required. 

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    Answered by DaveOnFidalgo on June 18, 2010 at 11:46 PM
    I can verify the problem with captcha not loading in Google Chrome. It loads properly in IE and FF. I did not test the function of the form yet in Chrome.
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    Answered by DaveOnFidalgo on June 21, 2010 at 08:37 PM
    I was able to get the captcha image to load in Google Chrome twice on its own over the last couple of days. Most of the time, however, it stalls without appearing. If you click on the reload arrow in the widget, then it will load.Does anybody in the know ever respond to questions here, or are we just mumbling to ourselves? Thanks.
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    Answered by delsys on June 24, 2010 at 06:43 PM
    I've been having the same problem when using Captcha. Its not loading properly in Safari and Chrome. Also the Captcha and the submit button seem to render out at the top of the form. When I refresh the page sometimes it renders out properly then. Also when I click on the Submit button to check the validation on the required fields it changes to 'please wait'. After filling in all the fields the Submit button still says 'please wait' so I can't submit the form. Seems to function fine in FireFox though. I don't remember having these issues with the older version of JotForm.
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    Answered by DaveOnFidalgo on June 29, 2010 at 04:24 PM
    Lots of problems but still no solutions. Anybody?
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    Answered by Riverline on April 16, 2011 at 01:31 PM

    Nope. nothing happens in Firefox 4 guys, just the animated gif and no validation. Please assist!

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    JotForm Support

    Answered by NeilVicente on April 16, 2011 at 02:00 PM


    Enable JavaScript in your browser to load captcha field correctly. Watch the screencast using the link below for instructions on how to enable JavaScript in Firefox 4.

    Watch Me

    Hope this helps. Let us know if problem still persists.

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    Answered by Riverline on April 16, 2011 at 02:30 PM

    I'm sorry to say it didn't work - what DID work for me was using the iFrame feature. I usually prefer to use the code embedding feature for Dreamweaver but I must say I'm glad JotForm provides such a variety of options for me to try out. It was a little frustrating but gladly it worked out.


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    Answered by luckyfolks on April 06, 2015 at 02:57 PM

    HI, I don*t really get it. The Captcha was always loading properly but since a few days it is not. What can I do to prevent losing customers, because they are complaining that they cannot submit the form.


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    JotForm Support

    Answered by Kiran on April 06, 2015 at 04:26 PM


    Your query is moved to a separate thread and shall be addressed there shortly.