Set unique subjectlines with conditions

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    Asked on October 24, 2013 at 09:07 AM


    We have an international site. It would help us a lot, if we can show which country the sender is from, in the subject line.


    Is there any way to set up difference subjectlines depending on specific fields?



  • Profile Image
    Answered on October 24, 2013 at 10:29 AM

    Hello, it is possible to set different "subject" depending on the user choices upon submission. In order for this to work you need to create different notification templates and add a condition on it.

    To do this:

    1. From the Form Builder, click "Setup & Embed"

    2. Click "Email Alerts"

    3. Click "Add New Email"


    4. Choose "Notification Email" and click Next


    5. Now configure your Recipient Settings for the new Notification template


    6. Configure a different Subject line for this new notification and click "Finish" button when done.


    7. Now you need to create a "Condition" based on submitter's selection or actions and tied the 2 notifications with different Subjects

       A. Click "Setup & Embed"

       B. Click "Conditions" and the Conditions Wizard should popup

       C. Choose "Send an e-mail after submission" and click Next


    8. As you can see here, we created a condition depending on the user selection of a dropdown field and will send Notification 1 if "Option 1" is selected and you can also send Notification 2 and use that instead if user chose a different selection.


    As to show the submitters country, this is not possible with JotForm. Not directly but it is possible more or less.

    To show you how to do it, please follow the steps here:

    Step 1: Edit your Notification template and drag or double click the "IP address" to place the IP code on the 2 different location


    Step 2: Highlight the IP code from the body message and click "Hyperlink" button

    Step 3: You have to use a free 3rd party online service where you look up the IP address to show what country is it in.

    You can use ""

    I know this is not the one you want but it is close.


    Please let us know if you need further help. Thanks