What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can we use password field on our forms?

    Asked by 1derfool on October 24, 2013 at 10:01 AM

    I have created a form and integrated it in my website http://intelligent.im/signup/

     

    However the password field needs to be masked when the user types it in, how can I mask it ?

     

    Thanks,

    Rohit

    Page URL:
    http://intelligent.im/signup/

    integrated password field
  • Profile Image
    JotForm Support

    Answered by ardy0689 on October 24, 2013 at 10:34 AM

    Hello, unfortunately we do not really allow password fields or sign up forms that contains passwords and usernames. It violates our Terms of Use as this kinds of forms had been extensively abused by some of our users to conduct phishing or other illegal activities.

    If you chose to continue to create such forms, please be advised that your account may end being suspended. Thank you for your cooperation.

  • Profile Image

    Answered by montessorislc on May 22, 2015 at 02:32 PM

    There are many legitimate reasons to collect passwords from users. Just because some users were abusing this should not mean that people using it for legitimate reasons are not allowed to use it. If you are worried about people abusing jotform with a security or phishing form then create another way to deal with it don't just ban it and say its not allowed even for legitimate reasons. Perhaps offer SSO, Encryption, some sort of personal verification to use it? There must be some solutions?

  • Profile Image

    Answered by Sammy on May 22, 2015 at 03:04 PM

    Thank you for your feedback, we will take you suggestions into account as we continue to improve our services.

    For the moment you can use a signup form to collect basic user information which you can import using excel/CSv and use it to create account for your users on your website

  • Profile Image

    Answered by RaionTek on August 07, 2015 at 11:03 PM

    I need a signup form for my customers to input their usernames and passwords so I can input them in my Internet cafe Database. I'd like to this because I am switching to a more robust Internet cafe manager and would like to avoid the hassle of asking them one by one to come to Attendant/Server Area and signup from the server PC itself.

    This is to avoid customers from seeing what's in the server area and avoid them seeing our Till (cash register).

    The way I plan to implement this is by creating a startup script on our client PC's where in once they login to any of our cafe PC's, a browser will open which will redirect to the form with an announcement of the scheduled change, special prices for those who will signup for a certain period and more information about the new cafe software we will be using.

    Hence, they need to input username, and password (which will be used to login to any of our cafe PC). At the end of the day, my employees will collect the data from jotform and input the data on the new software. Once our time-frame of gathering customer details are come to an end, we take down the startup script that opens a browser which redirects to the form. Simple as that. Now, that is in no way illegal, since we need it for our own business, and has nothing to do with any online transactions like gathering email or social network accounts, we just need it for offline account which will be used by our customers to login to our computers. We need this feature!

  • Profile Image

    Answered by Ben on August 08, 2015 at 05:02 AM

    This is a very old thread - opened in 2013, so if you have any further questions, please do open your own threads instead.

    In regards to the password fields, while there are some cases where this would be used in legal, or even in purposes helpful to many people, the fact remains that there are many more people that have and still try to abuse our service to collect passwords with bad intent.

    Due to this, we have made the edit of our Terms of use:

    Phishing You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately

    This is then expanded a bit further:

    Termination. You agree that Company may terminate your JotForm Service membership or suspend your access to all or part of the JotForm Service, without notice, if Company determines, in its sole and absolute discretion, that you have violated these Terms.

    What this means is that no matter what the purpose is, if our system, or we detect that someone is breaking our terms of use, which is done if you ask for password (and there are no exceptions to this rule), we will either suspend your account, or remove it completely.

    To further add, the encryption feature is not intended to be used for collecting passwords, nor any other type of content that is forbidden by our terms of use.

    @RaionTek, this is also the reason why your account was autosuspended. I see that you have posted this question, but still gone and created a form knowing that it should not have been created:

    @montessorislc

    I see that you have used password field on your own form as well, so while I will not be suspending your account at this time I did remove the same from your form.

    Do note however that if you add such fields at any other time, we will delete all forms with such fields and suspend your account if so is needed.

    Thank you for your understanding.

  • Profile Image

    Answered by gezginler on August 10, 2015 at 07:03 AM

    Hi Ben,

    I read your previous answer. However my forms aren't working. And the funny thing is that i have just created 2 form. Also I couldn't break your Terms of use.

    http://form.jotformeu.com/form/52212379164352

    Please help me.

  • Profile Image
    JotForm Support

    Answered by beril on August 10, 2015 at 08:11 AM

    Hi gezginler ,

    I have checked your forms and I have not found Phishing which is against our Terms of Use so I have reactivated your account. 

    Let us know if you need further assistance with the feature.

    Best Regards

    Thank you