How can I set up an auto responder email?

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    goodtogrow
    Asked on January 18, 2021 at 03:40 PM

    Hello - can you tell me how to set an email responder? I have created an autoresponder email but not sure how to set it to send automatically after we receive the initial submission form. Right now, when someone submits a form, they receive a pop up message that confirms submission. I would like to send an autoresponder email as well after we receive the form that tells them what to do next.

    Thanks.

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    Welvin
    Answered on January 18, 2021 at 06:47 PM

    The form encryption is enabled in your form. Unfortunately, the autoresponder email is one of the features set to be disabled when the encryption is enabled.

    https://www.jotform.com/help/344-encrypted-forms-and-how-to-use-them

    If you wish to send an email, you would need to disable the encryption.

    Thanks