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goodtogrowAsked on January 18, 2021 at 3:40 PM
Hello - can you tell me how to set an email responder? I have created an autoresponder email but not sure how to set it to send automatically after we receive the initial submission form. Right now, when someone submits a form, they receive a pop up message that confirms submission. I would like to send an autoresponder email as well after we receive the form that tells them what to do next.
Thanks.
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Welvin Support Team LeadReplied on January 18, 2021 at 6:47 PM
The form encryption is enabled in your form. Unfortunately, the autoresponder email is one of the features set to be disabled when the encryption is enabled.
https://www.jotform.com/help/344-encrypted-forms-and-how-to-use-them
If you wish to send an email, you would need to disable the encryption.
Thanks